Observability, monitoring and alerting
When something breaks, the difference between a five-minute blip and a five-hour outage is how quickly you can see what changed and why. We give your team the telemetry, alerts and routines to find and fix problems fast.
The problems we solve
- Customers report outages before your monitoring does.
- On-call engineers get dozens of noisy alerts and have stopped trusting them.
- Logs, metrics and traces live in different tools with no way to connect them.
- Observability bills keep growing faster than traffic.
What you get
SLOs and error budgets
User-centric service level objectives for your critical journeys, agreed with product and engineering.
Alerting that pages for the right reasons
Multi-window burn-rate alerts with runbooks, routed to the right team.
Instrumentation
OpenTelemetry for traces, metrics and structured logs with correlated IDs.
Dashboards
Golden-signal dashboards per service with deploy annotations and drill-downs.
Incident process
Roles, runbooks, post-incident reviews and game days.
Tools we use
- OpenTelemetry
- Prometheus
- Grafana
- Loki
- Tempo
- Datadog
- New Relic
- CloudWatch
- Cloud Monitoring
- Azure Monitor
- PagerDuty
A typical engagement
- 01
Baseline
Review current telemetry, alerts and recent incidents.
- 02
Define
Pick critical user journeys and set SLOs for them.
- 03
Instrument
Roll out instrumentation, alerts and dashboards service by service.
- 04
Practice
Run a game day and refine alerts and runbooks with your on-call team.
Available as on-demand hours, a monthly retainer or a fixed-scope project. Compare engagement models.
Frequently asked questions
Do we need to change vendors?
No. We work with your current stack where it fits. Instrumenting with OpenTelemetry keeps you free to switch backends later.
Can you reduce our observability costs?
Usually yes — through sampling, dropping unused high-cardinality data and tiered retention, without losing the signals you rely on.
Related reading
- CI/CD
Ship Faster with CI/CD: A Practical Pipeline Playbook
How to design CI/CD pipelines that let small teams deploy many times a day safely: fast feedback, trunk-based development, build once, progressive delivery and the metrics that matter.
October 13, 2026 · 9 min read
- Observability
Recover Faster from Incidents with Observability
Cut mean time to recovery with SLOs, actionable alerts, correlated metrics, logs and traces, and incident routines that turn outages into minutes instead of hours.
October 13, 2026 · 9 min read
Other services
Let’s talk about your infrastructure
Book a free 30-minute call, or send us a few details and we’ll reply within one business day with an honest first assessment.